Please note this is a LIVE information site for Gold's Gym Middletown members during the closure. It will continue to evolve with up-to-date information. The order of information goes from MOST RECENT at the top to oldest as you scroll down.
All membership billing was stopped as of April 1st, 2020. However, FREE in-home workouts, digital personal training, and Les Mills On Demand fitness classes are available to everyone (both members and non-members) at GoldsStrong.com
OWNER UPDATE - April 11th
What to expect with the future of Gold's Gym Newburgh/Middletown and member billing.
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OWNER UPDATE - March 27th
Effective April 1st, ALL membership billing will automatically be stopped until we again re-open.
Please CLICK HERE for the owner message recorded on March 27th regarding how we're going to help you and what to expect moving forward.
We are not leaving you. We remain UNITED with you, providing you with FREE resources to help you keep a positive outlook and stay HEALTHY. Let's get through this together!
GoldsStrong.com
Everything you need.
1,000+ in-home workouts & coaching for:
- Strength & cardio workouts
- ALL Les Mills group fitness program ON DEMAND set to great music
- High Intensity Interval Training (HIIT)
- Outdoor walking/running
- Yoga & pilates
- Low impact workouts
- Silver Sneakers
- Meditation
- Stretching
- And MORE
PLUS Updates at:
Gold's Gym Middletown on Facebook
Gold's Gym Middletown on Instagram
Membership Billing
March - we originally anticipated a 2-week closure commencing on March 16th and ending March 29th. At that time, we immediately communicated the option to FREEZE your membership through email, text, and Facebook. We are grateful for the vast majority of members who chose NOT to freeze, many of whom reached out specifically to request that their payments continue in appreciation of the value and support being provided by Gold's Gym through the at-home resources. In addition, they have recognized that their dues have helped the club to cover its fixed expenses and continue paying its full time staff during what has now become an extended closure. Please refer to the March 17th information below for further details.
April - regardless if you chose to freeze your membership during March or not, ALL billing will be stopped, effective April 1st, until we again re-open. Given the fact there will be no revenue coming into the club during the remainder of the closure, we're staying positive and remaining hopeful for our ability to stay in business and re-open in the future.
Previous Information Posted and Sent Out to Members Starting on March 17th
To Our Loyal Members:
First, we want to say THANK YOU for choosing us to be your partner in fitness, health, and wellness. Some of you are recent members while others have been with us since we opened in February last year.
We appreciate your patience during the Coronavirus outbreak as this is a very difficult time for everyone. For most, stress is at an all-time high, whether it be financial stress, concerns for loved one’s and their health/wellbeing, or stress of the unknown. To help manage that stress we are doing our best to provide all of our members with an outlet and remain united in strength through multiple resources that are listed below. More will follow in the near future as our Gold's Gym team continues to rally in creating and implementing new ideas to help you and the community at-large.
We appreciate there may be financial hardships with many of our members. As such, we want to provide you with options. Below you will find frequently asked questions to make it easy for you to manage your membership. Please read the document in its entirety before making your decision. We want to make sure you make the best decision for both the short term and long term.
For those members who decide to remain on their monthly membership, we want to thank you immensely and continue to provide you with valuable services, starting with what's listed below. Please do your best to stay positive and not stress. It’s time to unite and lift each other up in becoming stronger than ever. We will undoubtedly get through this time together.
Previous Owner Message Recorded on Thurs, March 19th.
CLICK HERE
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Closure - Common FAQs & Freeze Directions
Q: I have already been billed for my membership dues this month; am I being credited/refunded for the time the gym is closed?
A: No. We are planning to re-open and we are providing the resources listed above at no cost. However, you have the option to freeze your membership at any time.
Q: Is Gold’s Gym automatically freezing my membership due to the gym closure?
A: No, you must request a freeze in writing by submitting the form below. If you choose to do this, Gold’s Gym is providing members with a free 1-month freeze upon request. For freezes beyond one month, there is currently a $3/month maintenance fee for months 2 and beyond. If you would like to place your membership on a 1-month courtesy freeze, please submit the form below.
Q: Will I be billed for my membership dues this month if I choose not to freeze?
A: Yes. We are planning to re-open and we are providing access to the resources listed above, suited for all fitness levels to keep exercising and stay strong and healthy at home.
Q: Will you bill me for the $39 annual enhancement fee if the gym is closed and I freeze my membership?
A: Per the terms of your Gold’s Gym agreement, there is an annual enhancement fee of $39 associated with your membership. If your annual fee falls during your freeze period, it will be charged, so long as your membership is in effect. Please understand this is a temporary closure.
Q: I’m not interested in freezing; I just want to cancel. Can you help me?
A: Given the fact this will be a temporary closure, we’re sorry to hear that you want to cancel. We do require your request in writing, so please send your cancellation request via email to middletown@goldsgymhv.com. Please keep in mind that an enrollment fee will apply if you choose to re-join in the future. Thus, we strongly encourage you to freeze at this time.
Q: Will Members receive a prorated credit/refund for the time the gym is closed if membership is not placed on freeze?
A: No, you must freeze your membership through the form below. Before doing so, please keep in mind that during this closure, there are still considerable financial obligations that must be met during the closure such as utility bills, program licenses, franchise fees, mortgages, equipment loans, construction loans, and sanitizing costs to name a few. The gym is also continuing to pay its full time staff and provide the helpful resources listed above.
Q: If Members haven’t billed for the month yet, will they be billed the full dues amount?
A: Yes. Please see above.
Q: I was doing personal training or Alloy training. Will I still be billed for those services if I don't freeze my membership?
A: No. All training fees have been frozen at this time. If you recently paid for training services, you will be credited with those training sessions when the gym re-opens.
Q: Who can I email if I need to contact somebody regarding other questions?
A: middletown@goldsgymhv.com. This email address is frequently being monitored for messages 7 days a week.
Q: What’s the best way for me to stay connected to the gym for updates, workouts, and support at home?
A: Use the resources listed at the tope of this page. Also follow www.middletowninfo.net and www.facebook.com/GoldsGymMiddletown for continual updates and announcements. We will also be emailing and/or texting our members at times with the in-home workout schedule and announcements for the week!
#GoldsStrong
We are here for you!
Notice Regarding Our Gold's Gym Staff
Our staff is the heart of Gold’s Gym and their well-being is foremost in our minds. To enable our managers, fitness consultants, program directors, and other full-time staff to continue receiving a paycheck, we’ve come up with some creative ways for them to continue working an abbreviated schedule during the shutdown. We are very conscious of social distancing, so most responsibilities will be carried out remotely in the safety of their own homes. Full time staff will also continue to receive their full medical/dental/vision benefits if they are enrolled in those programs.
NYS has waived the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. All part-time staff has been encouraged to take advantage of this benefit. While we would love to also keep part-time employees on payroll during the shutdown, the loss of income from the daily operation of the gym and the many freezes/cancellations we have received, makes that impossible. The abbreviated payroll during the shutdown will enable us to continue to meet our financial obligations with regard to mortgages, equipment loans, construction loans, utilities, franchise fees, program licensing fees, insurance, etc., etc., so we are able to reopen to our members when the ban is lifted. At that time we are hopeful all employees, both full-time and part-time, will return to their current positions and you will again enjoy seeing the entire staff that makes Gold’s Gym such a special place.
Freeze Option
Any memberships that were not voluntarily frozen during March 2020 using the form below will automatically be frozen effective April 1st until we open again.