Updated Salon Edjii Policies (04/01/2023)
Salon Policies may not be the fun stuff, but they are important to maintain our business flow.
All appointment changes, cancellations and reschedule requests require a firm 48 hour's notice. We truly understand life happens and we appreciate everyone's ability to communicate in a timely manner so that we can accommodate other clients that are on our stylists' waitlist. Please communicate directly with the salon via:
Email: firstname.lastname@example.org or Text/Voicemail: 717-347-6807
*Cancellations/rescheduling/running late notices sent to Facebook messenger, Instagram, or directly to the stylist will not be considered appropriate notification as these forms of communication are not checked regularly. We appreciate your understanding!
We will always use discretion when enforcing our policies especially given the current illness going around. We will kindly remind you of our policy one time for your first late arrival or last minute cancellation before cancellation fees are incurred.
- Less than 48 hours notice for any cancellation or appointment adjustments are subject to a 50% cancellation fee of the services scheduled to be paid before a new appointment can be scheduled
- Same Day Cancellations/No Call No Show/Same Day Appointment Adjustments are subject to 100% of the services scheduled to be paid before a new appointment can be scheduled.
The 2nd occurrence of any cancellation or no show a full deposit will be required to reserve all future appointments with any of our stylists.
Appointment Adjustments- We understand budgets can change, but please understand our service timing is booked based on services requested for your hair's needs upon booking. If you need to make any adjustments to any service you are booked for our 48 hour cancellation policy still applies or you will be billed for the services booked.
Late Policy - Please notify us ASAP if you may be late. If you are more 10 min late, we may have to forgo part of your service or reschedule altogether. Please be advised that if your appointment adjusted or rescheduled a same day cancellation fee will apply for services booked.
Colour Deposits - We may require a$50 non refundable booking fee to reserve your stylist's time for your first return appointment. This booking fee will be deducted from the service total at your appointment. If you need to cancel or reschedule, please do so within 48 hours and we will transfer the booking fee to the new appointment. Cancellations with less than 48 hours forfeit this booking fee and a new booking fee will be required.