CANCELLATION & REFUND POLICY -
Payment in full is required at the time of booking if the rental occurs within 30 days. For rentals beyond 30 days, a non-refundable deposit of 25% of the total invoice is required at booking, with the remaining balance due 30 days prior to trailer delivery.
If more than 25% of the total invoice has been paid, VannGo will return:
• 100% of the remaining rental amount paid minus a $50 processing fee if canceled less than 90 days prior to the date of delivery.
• 75% of the remaining rental amount paid minus a $50 processing fee if canceled less than 60-89 days prior to the date of delivery.
• 60% of the remaining rental amount paid minus a $50 processing fee if canceled less than 31-59 days prior to the date of delivery.
• 50% of the remaining rental amount paid minus a $50 processing fee if canceled less than 30 days prior to the date of delivery.
• 25% of the remaining rental amount paid minus a $50 processing fee if canceled less than 8-14 days prior to the date of deliveryt.
• 10% of the remaining rental amount paid minus a $50 processing fee if canceled less than 3-7 days prior to the date of delivery.
• No refund for event canceled 2 days or less prior to the delivery date.
• If a rental is rescheduled, an additional $150.00 rescheduling fee will be added. “Rescheduled” events are non-cancelable, and not eligible for any refund.