The Urban Flair | HELP WITH ORDER

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Full Name* This field is required.
First Name
Last Name
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E-mail* This field is required.
Please make sure this is an email you check. This is how we will contact you regarding your request
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Where was your order placed?* This field is required.
Website
Etsy
Amazon
Wanelo
Other
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Order ID* This field is required.
Can be located on order confirmation email
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How can we help?* This field is required.
I need to change my order's shipping address
I need to cancel my order
I ordered the wrong item
I received the wrong item
I received a duplicate item
I never received my order
Something in my order is missing
Item in my order is not what I was expecting
An item in my order is faulty
An item in my order appears to have a printing issue
I need to submit a warranty claim
Other
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Address Update Request* This field is required.Please provide updated shipping address
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
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Montserrat
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Namibia
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Nepal
Netherlands
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New Caledonia
New Zealand
Nicaragua
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Nigeria
Niue
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Palestine
Panama
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Paraguay
Peru
Philippines
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Poland
Portugal
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Republic of the Congo
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Other
Country
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I understand that this is simply a request and that submitting my request does not guarantee that my address will be updated. I also understand that if my order has already shipped or has tracking information, my address cannot be changed * This field is required.
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Reason For Order Cancellation* This field is required.
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Please proceed to our Exchange Request Form here!
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I understand that this is simply a request and that submitting my request does not guarantee that my order will be cancelled. I understand that if my order is already in production or has been completed, the order will not be cancelled* This field is required.
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I have double checked my order details and confirm that the correct item was ordered* This field is required.
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Please upload a photo of the incorrect item(s) that you received* This field is required.We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end! NOTE: If this is regarding a fit/size issue, please double check your order details first to ensure that the order was placed correctly. We also ask that you provide a photo of what you received next to your actual device. For phone cases, please make sure the camera side of your phone is what is shown in your photo(s).
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Select files to upload
Max. file size: 10.6MB
Cancelof
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Thank you so much for letting us know! We will send you a pre-paid return label to get the duplicate back to us shortly!
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I have double checked my order details and confirm that the correct address was submitted with my order* This field is required.
My address was correct
I provided the wrong address
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Does the tracking indicate that the item(s) have been delivered?* This field is required.
YESNO
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Have 10 business days passed since the last tracking status update?* This field is required.
YESNO
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We sincerely appreciate your patience!

Please allow a bit more time for USPS to get the package to you. If 10 business days pass and there is still no tracking update, please re-submit this form :)
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What did USPS say?* This field is required.
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Have you stopped by your local post office to see if they have any additional information regarding the whereabouts of your package?* This field is required.We totally understand that delivery issues are a pain and as much as we want to help you, dealing directly with your local post office is truly the best chance you have at making sure your package is in your possession ASAP!
YESNO
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Please do stop by your local post office with the tracking information that was provided for you and ask them for confirmation on the delivery of the package and the exact coordinates about where it was left.

In the meantime, your inquiry will be noted and we will submit a missing mail report on your behalf. To submit the ticket for you, we will need you to provide your phone number on the next slide.
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We will submit a missing mail report on your behalf. To submit the ticket, we will need you to provide your phone number on the next slide.
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Phone Number For Missing Mail Ticket Submission* This field is required.Please provide a good phone number that USPS can reach you at regarding your missing mail
Please enter a valid phone number.
23
Don't worry! Your item(s) have not been forgotten!

We work with a few professional printing partners to help us get Allie's designs on to the physical items that we sell so sometimes orders with multiple items will ship separately.

Additional tracking is always provided for you so please do check to see if more than 1 tracking number has been added to your order.

If not, it is possible that the additional item(s) have not been completed yet! Additional tracking will be added as soon as it's available!

Your patience is truly appreciated!
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No worries! Please submit your Warranty Claim here!
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What can we help with?* This field is required.
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We’re really sorry to hear that. Can you please explain in detail how what you received was different than what you were expecting?* This field is required.We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end!
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Please upload a few photos showing the issue(s) as clearly as possible* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
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Please describe what is faulty about what you received* This field is required.We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end!
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Any other additional information you'd like to add
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