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    • I need to change my order's shipping address
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    • I received the wrong item
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    • I need to submit a warranty claim
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    Please proceed to our Exchange Request Form here!

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    We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end! NOTE: If this is regarding a fit/size issue, please double check your order details first to ensure that the order was placed correctly. We also ask that you provide a photo of what you received next to your actual device. For phone cases, please make sure the camera side of your phone is what is shown in your photo(s).
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  • 13

    Thank you so much for letting us know! We will send you a pre-paid return label to get the duplicate back to us shortly!

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    We sincerely appreciate your patience!

    Please allow a bit more time for USPS to get the package to you. If 10 business days pass and there is still no tracking update, please re-submit this form :)

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    We totally understand that delivery issues are a pain and as much as we want to help you, dealing directly with your local post office is truly the best chance you have at making sure your package is in your possession ASAP!
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  • 20

    Please do stop by your local post office with the tracking information that was provided for you and ask them for confirmation on the delivery of the package and the exact coordinates about where it was left. 

    In the meantime, your inquiry will be noted and we will submit a missing mail report on your behalf. To submit the ticket for you, we will need you to provide your phone number on the next slide.

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  • 21

    We will submit a missing mail report on your behalf. To submit the ticket, we will need you to provide your phone number on the next slide.

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  • 22
    Please provide a good phone number that USPS can reach you at regarding your missing mail
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  • 23

    Don't worry! Your item(s) have not been forgotten!

    We work with a few professional printing partners to help us get Allie's designs on to the physical items that we sell so sometimes orders with multiple items will ship separately.

    Additional tracking is always provided for you so please do check to see if more than 1 tracking number has been added to your order.

    If not, it is possible that the additional item(s) have not been completed yet! Additional tracking will be added as soon as it's available!

    Your patience is truly appreciated!

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  • 24

    No worries! Please submit your Warranty Claim here!

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    We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end!
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    Drag and drop files here
    Select files to upload
    Max. file size: 10.6MB
    Cancelof
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  • 28
    We do appreciate your cooperation! It’s super important for us to understand what went wrong here to ensure it is dealt with properly and to make sure that it doesn’t happen again! :) FYI — You will never have to pay anything extra for an error on our end!
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