We understand that due to your busy schedule you may have to cancel or change an appointment with us.
In order to respect the time of both our guests and our staff, we simply ask that you notify us of a cancellation or rescheduling at least 48 hours prior to the appointment.
This is so that we may have ample time to fill the appointment time should you need to cancel your service. Appointments that are cancelled less than 48 hours prior will result in a fee of 20% of the time you were reserved for. This fee must be paid before rebooking your next service. This fee does not go toward your next service.
A no call/no show will result in a 50% fee for the booked service. This will need to be paid before rebooking. Rebooking will be at the discretion of the stylist.
All services are non-refundable but we will be more than happy to schedule a corrective service free of charge if needed.
The adjustment service must be a mistake from the service provider, not something about which you may have changed your mind (after the service has been performed). In case of a disagreement, a redo must be validated by management. You have 7 days to contact the salon to receive a complimentary service to adjust any dissatisfaction.
Please keep in mind that when correcting box color or going from dark to light, multiple sessions may be necessary to achieve your desired result. Occasionally, a desired result in unachievable due to the clients hair, hair history, or unrealistic expectations. Stylists will do their best to communicate the art and science of hair so everyone can understand the process, and what is achievable.
Please arrange for child care for your appointment. We want you, and the other guests of the salon to enjoy a relaxing, uninterrupted service. Children are welcome at the salon when the are receiving a service. Children’s services are charged the full hourly session price of their stylist. Children under the age of 10 should be accompanied by an adult through their entire service. Children under the age of 18 must have parental approval and permission through our parent release form before receiving their first service.