GetGo Dispute & Refund Form

Please complete this form with the required information. You will receive a response from us within 7 working days via the email address provided.

For appeals regarding accidents and damages, please use this form instead.

For appeals regarding Late Charge, please note that you will incur a late return fee if you end your booking 15 minutes past your scheduled end booking time. A booking is only considered complete when you end your booking via the GetGo app. Appeals are only considered for verified vehicle or system issues, and are strictly based on our system, GPS, and telematics data. For more information, please refer to our FAQ.

Dispute & Refund Category*

Cancellation Fee*

Unable to start vehicleMade a wrong booking

Late Charge Fee*

Mileage Charge*

OverchargedUndercharged

Booking Time Charge*

Full Name *

Booking ID*

Email Address*

example@example.com

Mobile Number*

Photo Evidence*

Please provide us with the relevant photo evidence for your dispute.

Amount*

Please omit "$".