Service Item Order Form Logo

  • To place an order for service items, please upload all of your images and data using one of the following methods:

    1) FLOW Users: Upload an ImageMatch Export to the lab with the appropriate options selected
    2) All other customers: Use the Full-Service catalog in the ROES software to upload your files. After your upload is complete, please fill out the form below to specify your desired services. Please contact the Full-Service Department with any questions at fullservice@richmondprolab.com or                                 800-262-0515 ext. 222.

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  • STUDIO INFORMATION

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  •  ORDER INFORMATION

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  • All provided images should have the same aspect ratio.

  • By selecting YES, you agree to acknowledge that your order will incur an additional extraction fee (min. $.35/image) and 2 additional days will be added to your turnaround time.

  • View our lab background options here

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  • Next: Service Items

  •  SERVICE ITEMS

    Please select at least one Service Item below.

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    • Start 1 

    • Please make sure to include all student images as well as a complete data file that includes all pertinent information.

      You will need to know which yearbook company the school uses in order to select the correct export type. If you are unsure of which export type to select, please reach out to your school.

    • Click here to view the specifications for our default formats.

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    • Click here to view all default specifications

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    • Click here to view all default specifications

    • Service Strips 
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    • All staff must be clearly notated in the provided data.

    • NOTICE: This option requires the data to already have the teachers linked with their classes in some way (as shown in example). If this is selected and the data is not formatted correctly, you will be notified that this job has been put on HOLD and we will reach out about assessing additional reformatting fees.

       

    • 1 Image per subject:

    • Row of 5 per subject:

    • Text OVER image:

    • Text UNDER image:

    • Student Directory 
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    • 8.5x11 laser printed pages ($0.75/page)

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    • All staff must be clearly notated in the provided data.

    • (NOTICE: This option requires the data to already have the teachers linked with their classes in some way (as shown in example). If this is selected and the data is not formatted correctly, you will be notified that this job has been put on HOLD and we will reach out about assessing additional reformatting fees.)

       

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    • ID Cards 
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    • If you have a template design file that is formatted as a .PSD or .PNG, please submit a Template Installation Request. 

      If your template design file is NOT formatted as a .PSD or .PNG, please submit a Design Request instead.

      By selecting this option, you agree to submit one of the two forms outlined above and acknowledge this order will be placed ON HOLD until the template(s) have been designed and/or installed.

      Template installation and design requests are handled by the DESIGN DEPARTMENT

    • By selecting this option, you agree to submit Design Request and acknowledge this order will be placed ON HOLD until the template(s) have been designed and installed.

      Template installation and design requests are handled by the DESIGN DEPARTMENT

    • Standard white templates will be created by the Full-Service department. A sample ID Card with your school's information will be sent via e-mail and your order will be placed on HOLD pending approve of the layout/font/etc.

      Please note: The background will be white. If you want a colored and/or photographic background, select the 4th option above.

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    • Thermal Printed ID Cards Pricing Guide:

        Single Sided Double Sided
      ID Card (2x3.25") $0.85 $1.00
      with Hole Punched $0.90 $1.05
      with Clip/Lanyard $1.25 $1.40
      with Badge Magnets $1.25 N/A

    • Press Printed ID Cards Pricing Guide:

        Packed in a stack:   Bundled by group:  
       

      		 Single Sided Double Sided Single Sided Double Sided
      ID Card (2x3.25") $0.35 $0.37 $0.45 $0.47
      with Hole Punched $0.37 $0.39 $0.47 $0.49
      with Clip/Lanyard $0.75 $0.77 $0.85 $0.87
      with Badge Magnets $0.75 N/A $0.85 N/A
    • Proof Env 
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    • By seleting this option, you're requesting student specific information/images print on each individual envelope. A data file must be provided with your order.

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    • To get started with our design team, please fill out a Design Request form. 

    • Our Design Team can help modify your existing template.

      Please fill out a Design Request form. 

    • If the order contains Green Screen images that need the drop out service, please note that the Proof Dropout service is our recommended option for proof envelopes.

      This free service may not remove 100% of the green from the images but is ideal for jobs that just require a proof.

      Please confirm that you have selected the appropriate dropout to suit your needs at the beginning of the form.

    • Comps & VGs 
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    • Comps & VGs Start 

    • Custom Composites & Virtual Groups Information:

      Custom Composites & Virtual Groups work on a proofing system. The Full Service team creates proofs that must be approved by you, the customer, before we can continue with the order.

      You will be sent each proof through Hightail, a file sharing site that notifies recipients via e-mail.

      Each time a revision is received, a new proof will be generated within 2 business days.

      The Full Service team will make any requested revisions until the design is complete and you are satisfied.

      Note: It is important that you respond to the proofs as quickly as possible so we can complete your order in a timely fashion.

    • *A minimum of 4 classes are required to qualify for the $8/class composite pricing. If requesting less than 4 classes, a base design fee of $32 will apply. 

    • NOTICE: This option requires the data to already have the teachers linked with their classes in some way (as shown in example). If this is selected and the data is not formatted correctly, you will be notified that this job has been put on HOLD and we will reach out about assessing additional reformatting fees.

       

    • *NOTICE - By adding finishing options to your order, additional fees will apply and the tunaround time will be extended.

      Available options and associated cost can be found on page 5/6 of our Price Guide

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    • Service Item REMAKE 
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    • Service Item Remake start 

    • Service Item Remake Information:

      This option should only be selected when revisions are needed for orders that have already been closed out and billed, within the last 30 days. Orders outside of this window should be submitted as a new order.  

      A $15 reopening processing fee will be applied to your order and this fee could increase based on the complexity of the revisions needed. Please note: $15 fee does not include product and/or shipping costs. 

      All needed revisions should be outlined in the designated section and a Full-Service team member will be in touch if additional clarification is needed. 

    • End 

    • Next: Final Details

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  •  Turnaround Time

    All service item orders have a standard 5-7 business day turnaround, which begins once we have received all of the necessary files to process your order.

    For inquiries regarding rush services, please contact Full-Service at:

    fullservice@richmondprolab.com or 800-262-0515 ext. 222.

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  • *Rush requests for our composite design services typically can not be accomodated due to the nature of the revision process. For urgently needed composite designs, please contact the full-service department directly at fullservice@richmondprolab.com.

  • During peak season, April-May & Sept-Nov, the lab is unable to approve most rush requests. We recommend expecting an order to take the longest timeframe as outlined on our Production Schedule page. The Full-Service department will contact you if we are unable to accommodate a rush request however, please contact us directly if an order is urgently needed.

    The rush fee is 10% of the order total per day being rushed, with a minimum of $10/day. Shipping costs are not included in the calculation of the rush fees. By selecting this option, you authorize the lab to add the rush service fees to your order and/or to adjust the shipping method so that the order arrives by your need by date.

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  •  SHIPPING INFORMATION

    Click here to view more information about shipping methods.

  •  SPECIAL INSTRUCTIONS

  • If you have any questions or concerns, please contact:

    fullservice@richmondprolab.com or 800-262-0515 ext. 222.

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  • - THANK YOU -

    After submitting this request, you should receive a confirmation email with more information.

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