Abuse Policy

The intent of this form is to request the revision of WFM issues and errors or update/change schedules. Form submissions are monitored by management for abuse or violation of policy. For employees that frequently submit corrections, management will be notified and review.

Request Type Explanations

**If you intend to request Time Off, Vacations, or Medical Leave, please submit an HR Request Form**

Please review the different request types so you know which one to select in the next question. 

• Over Break/Lunch Correction:
  Use this if you accidentally forgot to clock back into GetWFM after a break or lunch.
  *Send this request within 24 hours following the accident.*
  
• Late Start/Early Leave Correction:
  Use this in the scenarios below:
  a) If you accidentally forgot to clock into GetWFM at the beginning of your shift.
  b) If you accidentally clocked out before the end of your shift.
  Your account and activity will be reviewed to ensure you were active during this time.
  *Send this request within 24 hours following the accident.*
  
• Add Overtime (OT):
  Use this if you would like Workforce to add additional hours, or overtime to an employee's schedule.
  *This request can only be submitted by Managers.*
  
• Schedule Swap:
  Use this if you would like to swap schedules with yourself or another employee in your exact same team and role. The swapped schedules must fall within the same week. Send this request after getting permission from your team leader and from your swapping partner.
  *Send this form at least 7 days before the changes take effect*
  
• One-time Schedule Adjustment:
  Use this if you want to request a schedule change for only one(1) instance. Do not use this for permanent or long-term schedule changes.
  You can attach proof of reasons for your request.
  *Send this form at least 7 days before the changes take effect.*
  
• Schedule Adjustment:
  Use this if you would like to request a permanent or long-lasting schedule change. You can attach proof of the reason for your request.
  For example Your college schedule, a medical certificate, etc...
  *Send this form at least 7 days before the changes take effect.*
  
• Get WFM System Issue:
  Use this if there is a Get WFM software issue while using it.
  Screenshots need to be provided and the request must be sent immediately after the issue occurs. 
  
• Late Start/Early Leave Permission:
  Use this if you need permission to start later or end earlier than you are already scheduled.
  *Permission from your team leader is required prior to submitting the form.*
  
• Payment Discrepancy:
  Use this if you have noticed there is a discrepancy in your last paycheck. You must attach a picture of the pay stub you received via email.
  *Speak to your team leader prior to submitting this form.*
• Hours Removal:
  For Team Leads and Managers - Use this if you want Workforce to remove hours from a timecard due to employee inactivity. Make sure you specify the timeframe, as well as the total number of hours and minutes that need to be removed.
  *Speak to the employee whose hours will be removed prior to submitting this request to Workforce.*
• Other:
  If you intend to request something that is not listed in this form, this option will allow you to write anything you need from the Workforce team. As long as you complete the questions asked afterward.
  *Keep in mind that your request may be tied to one or more of the requisites of the requests listed above.*