If you need to have a video elevator account set up, please click this link here.
DMP simply requires a URL from your DMP Dealer Dashboard. From the site dashboard, select the System Information page. Then, click Edit at the top right.
On the following screen, you'll need to scroll down to the field titled "Monitoring Center Video Verification".
When you enable this feature, it will generate an immutable Verification URL associated with the site. We will place this URL in MASterMind to allow our specialists to view the site's video.
NOTE!
If SOPs request we notify or verify with the contact list and we cannot reach a contact, we will default to dispatching emergency services unless otherwise instructed.
Below are our Standard Operating Procedure default templates. These will be applied broadly to the site and all video zones. If procedures need to deviate based on site need, please reach out to video@affiliated.com.
Interior/Exterior Secured Cameras (No Talkdown) - CHeKT
VIDEO ANALYTIC ALARM
1. CONNECT TO LOCATION VIA URL ADDRESS IN HISTORY 2a. VIEW PRE-RECORDED CLIPS (IF AVAILABLE) AND
CHECK ASSOCIATED LIVE VIDEO FOR ZONE RECEIVED.
2b. DO NOT SEND THE CLIPS TO CUSTOMER
(UNLESS THE NOTES BELOW DICTATE TO DO SO)
3a. IF ANY HUMAN ACTIVITY IS OBSERVED,
- SEND THE VIDEO CLIPS WITH ACTIVITY USING THE “VERIFY ALARM” BUTTON
- DISPATCH POLICE - THEN NOTIFY CONTACT LIST
NOTATE AND FULL CLEAR SIGNAL
3b. IF NO ACTIVITY/ ANIMALS/ WEATHER ARE OBSERVED,
Interior/Exterior Secured Cameras (No Talkdown)
1. CHECK LIVE VIDEO FOR ACTIVITY AND DETERMINE
CAUSE OF ACTIVATION.
VIEW PRE-RECORDED CLIPS (IF AVAILABLE)
2a. IF ANY HUMAN ACTIVITY IS OBSERVED,
DISPATCH POLICE
THEN NOTIFY CONTACT LIST
2b. IF NO ACTIVITY/ ANIMALS/ WEATHER ARE OBSERVED,
Exterior Unsecured Cameras (No Talkdown) - CHeKT
3a. IF OBVIOUS CRIMINAL ACTIVITY IS OBSERVED,
3c. IF ANY OTHER HUMAN ACTIVITY IS OBSERVED, - SEND THE VIDEO CLIPS WITH ACTIVITY USING THE “VERIFY ALARM” BUTTON
- NOTIFY THE CONTACT LIST
- DISPATCH POLICE ONLY UPON REQUEST OR IF UNABLE
TO VERIFY WITH A CALL LIST INDIVIDUAL
Exterior Unsecured Cameras (No Talkdown)
2a. IF OBVIOUS CRIMINAL ACTIVITY IS OBSERVED,
2c. IF ANY OTHER HUMAN ACTIVITY IS OBSERVED,
NOTIFY THE CONTACT LIST
ONLY UPON REQUEST OR IF UNABLE
Exterior Secured Cameras (Talkdown) - CHeKT
1. CONNECT TO LOCATION VIA URL ADDRESS IN HISTORY2a. VIEW PRE-RECORDED CLIPS (IF AVAILABLE) AND CHECK ASSOCIATED LIVE VIDEO FOR ZONE RECEIVED.2b. DO NOT SEND THE CLIPS TO CUSTOMER (UNLESS THE NOTES BELOW DICTATE TO DO SO)
3a. IF NO ACTIVITY/ ANIMALS/ WEATHER ARE OBSERVED, NOTATE AND FULL CLEAR SIGNAL
3b. FOR ALL HUMAN ACTIVITY OBSERVED, MAKE THE FOLLOWING VOICEDOWN:
"TO THE INDIVIDUAL WEARING THE (OUTFIT DESCRIPTION), YOU ARE CURRENTLY TRESPASSING. LEAVE THE PREMISES IMMEDIATELY OR WE WILL NOTIFY THE POLICE. THE TIME IS NOW (XX:XX)."
THEN PROCEED TO NEXT STEP
4a. IF OBVIOUS CRIMINAL ACTIVITY IS OBSERVED, - SEND THE VIDEO CLIPS WITH ACTIVITY USING THE “VERIFY ALARM” BUTTON - DISPATCH POLICE - THEN NOTIFY CONTACT LIST NOTATE AND FULL CLEAR SIGNAL
4b. IF ANY OTHER HUMAN ACTIVITY IS OBSERVED, - SEND THE VIDEO CLIPS WITH ACTIVITY USING THE “VERIFY ALARM” BUTTON - NOTIFY CONTACT LIST - DISPATCH POLICE ONLY UPON REQUEST OR IF UNABLE TO VERIFY WITH A CALL LIST INDIVIDUAL NOTATE AND FULL CLEAR SIGNAL
Exterior Secured Cameras (Talkdown)
1. CHECK LIVE VIDEO FOR ACTIVITY AND DETERMINE CAUSE OF ACTIVATION. VIEW PRE-RECORDED CLIPS (IF AVAILABLE)
2a. IF NO ACTIVITY/ ANIMALS/ WEATHER ARE OBSERVED, NOTATE AND FULL CLEAR SIGNAL
2b. FOR ALL HUMAN ACTIVITY OBSERVED, MAKE THE FOLLOWING VOICEDOWN:
3a. IF OBVIOUS CRIMINAL ACTIVITY IS OBSERVED, - DISPATCH POLICE - THEN NOTIFY CONTACT LIST - NOTATE AND FULL CLEAR SIGNAL
3b. IF ANY OTHER HUMAN ACTIVITY IS OBSERVED, - NOTIFY CONTACT LIST - DISPATCH POLICE ONLY UPON REQUEST OR IF UNABLE TO VERIFY WITH A CALL LIST INDIVIDUAL - NOTATE AND FULL CLEAR SIGNAL
Exterior Unsecured Cameras (Talkdown) - CHeKT
3c. IF ANY OTHER HUMAN ACTIVITY IS OBSERVED,
MAKE THE FOLLOWING VOICEDOWN:
1. IF THE TRESPASSER LEAVES: NOTIFY CONTACT LIST
2. IF THE TRESPASSER DOES NOT LEAVE: - SEND THE VIDEO CLIPS WITH ACTIVITY USING THE “VERIFY ALARM” BUTTON
- NOTIFY CONTACT LIST
- DISPATCH POLICE (AS TRESPASSING) ONLY UPON REQUEST OR IF UNABLE TO VERIFY WITH A CALL LIST INDIVIDUAL
- NOTATE AND FULL CLEAR SIGNAL
Exterior Unsecured Cameras (Talkdown)
"TO THE INDIVIDUAL WEARING THE [OUTFIT DESCRIPTION], YOU ARE CURRENTLY TRESPASSING. LEAVE THE PREMISES IMMEDIATELY OR WE WILL NOTIFY THE POLICE. THE TIME IS NOW [XX:XX]."
1. IF THE TRESPASSER LEAVES:
2. IF THE TRESPASSER DOES NOT LEAVE:
NOTIFY CONTACT LIST
DISPATCH POLICE (AS TRESPASSING)
Exterior Unsecured Cameras - High Foot Traffic (No Talkdown)
FULL CLEAR SIGNAL
2b. IF NO ACTIVTY/ANIMALS/ WEATHER ARE OBSERVED,
2c. IF ANY SUSPICIOUS ACTIVITY IS OBSERVED,
2d. IF ANY NON-SUSPICIOUS ACTIVITY IS OBSERVED, 1. IF THE TRESPASSER LEAVES:
Exterior Unsecured Cameras - High Foot Traffic (No Talkdown) - CHeKT
3b. IF NO ACTIVTY/ANIMALS/ WEATHER ARE OBSERVED,
3c. IF ANY SUSPICIOUS ACTIVITY IS OBSERVED,
TO VERIFY WITH A CALL LIST INDIVIDUAL NOTATE AND FULL CLEAR SIGNAL
3d. IF ANY NON-SUSPICIOUS ACTIVITY IS OBSERVED, 1. IF THE TRESPASSER LEAVES: NOTIFY CONTACT LIST
- DISPATCH POLICE (AS TRESPASSING) ONLY UPON REQUEST OR IF UNABLE
Exterior Unsecured Cameras - High Foot Traffic (Talkdown)
2d. IF ANY NON-SUSPICIOUS ACTIVITY IS OBSERVED, MAKE THE FOLLOWING VOICEDOWN:
Exterior Unsecured Cameras - High Foot Traffic (Talkdown) - CHeKT
- DISPATCH POLICE THEN NOTIFY CONTACT LIST
3d. IF ANY NON-SUSPICIOUS ACTIVITY IS OBSERVED, MAKE THE FOLLOWING VOICEDOWN:
Please select an Instruction field that closest matches the procedure that needs change, then select which actions we should take for that particular instruction. You can change up to four instruction fields.
This is not a section to enter arming periods.
The arm/disarm schedule is handled on the device(s) or on the monitoring platforms by our partners. Affiliated Monitoring is not responsible for the arming schedules. We will respond to events as we receive them.
If there are windows outside of the normal arm/disarm schedule that we should not monitor the site, please include that information below (ex: regular overnight deliveries, cleaning crews). If you do not have any exclusions, please proceed to the next page.
All times selected are for the site's local time zone. If there are multiple exclusion periods on a given day, please use the #2 and #3 columns as needed. Please note that the effectiveness of monitoring is reduced with more exclusions.
Please enter camera information below.
If you plan on connecting the video surveillance system to an existing intrusion panel for Video Verification/panel-driven monitoring, please provide the Associated Zone # with the camera.
For example, if you have Camera 1 tied to a Front Door intrusion zone of 101, enter 101 in the Associated Zone # field. That way, when the intrusion zone activates on the panel, we'll be able to record footage on Camera 1.
If you require additional space for cameras, please contact our video team via email at video@affiliated.com.