Returns Request Assessment Form

Returns Request Assessment Form
🔄 Before You Return Anything
To help us process your return smoothly and fairly, please complete our Returns Request Assessment Form first. This ensures your request meets our returns policy before any item is sent back.

🔹 What Happens Next:
1️⃣ Submit Your Request
Fill out the form with details about the item and reason for return. It only takes a few minutes.

2️⃣ We Review It Internally
Our team will assess your request in line with our returns policy and let you know if it’s approved.

3️⃣ Get Return Instructions (If Approved)
If your return is accepted, we’ll send you clear instructions on how to return the item.
⚠️ Please don’t send anything back without approval – unapproved returns will be refused and returned to sender.

4️⃣ We Receive, Check, and Resolve
Once your item arrives, we’ll inspect it and process either a refund, store credit, or replacement as outlined in our Terms & Conditions.

✅ Why This Process Matters
It protects both you and us – preventing delays, miscommunication, and unapproved returns. Thanks for helping us keep things smooth and fair.
⚠️ Important – Suspect a Fault? Read This First

🚨 Think your product might be defective?
Before doing anything else, please do not uninstall or alter the item. Instead, follow this simple process so we can support you quickly and correctly.

🔍 How to Report a Suspected Fault:
1️⃣ Complete the Defective Product Reporting Form
This helps us assess the issue and offer the right next steps.

2️⃣ Keep the Item Installed
Do not remove or modify the product yet – we need to see it exactly as it is.

3️⃣ Upload Clear Photos & Description
Provide detailed images and explain the issue clearly. This speeds up resolution.

4️⃣ Wait for Our Guidance
Once received, our team will review everything and be in touch with what happens next.

📄 Use this form only for suspected defects or manufacturing faults.

Form - Defective Product Reporting Process
- Name*
  
  First NameLast Name
- Submitter*
- Phone Number
- Email*
  example@example.com
- Address
  
  Street Address
  
  Street Address Line 2
  
  TownCounty
  
  Postal Code
- Branch Originally Purchased From*
- Original Sales Person*
- Salesperson Email
  example@example.com
- Original Order Reference
  5 digit number
- Date Item Received
  
  DayMonthYear
  Date
- Date Issue Raised
  
  DayMonthYear
  Date
- Item Code
- Item Description*
- Reason For Return*
- Wrong Item Reason*
- Condition Of Product*
- Condition Of Packaging*
- Preferred Method Of Return*
- YesNo
- Upload Photos*
  
  Please send clear photos from different angles so our team are able to accurately review your request.
  Cancelof
- Upload Proof of Purchase
  
  Cancelof
- Detailed reason for return*
  the box will expand as you type
- Should be Empty: