Before you return anything

This form is how we assess your return request. Submitting it doesn't mean your return is approved. We review every request first and then tell you the next steps.

What we assess

Your answers and photos help us check:

✓	Eligibility under our returns policy and the manufacturer's policy
✓	Condition: unused, in original packaging and resalable
✓	Timing: within the returns window in our terms
✓	Any restocking fees or collection that may apply

How it works

1	Submit your request Tell us about the item and why you'd like to return it. Photos help.
2	We assess it We'll let you know within 2–3 working days whether your return is approved.
3	Get return instructions If approved, we'll tell you exactly how to return the item or arrange a collection.
4	We check and resolve Once it's back with us, we inspect the item and process a refund, store credit or replacement as set out in our Terms & Conditions.

Please don't send anything back without approval
Unapproved returns will be refused and sent back to you.

Faulty product? Please use our Defective Product Form → instead.
Before you start: have your order number and photos of the item and packaging ready.

This process protects both of us, avoiding delays and miscommunication. This doesn't affect your statutory rights.

Defective Product Reporting Form

Think your product might be faulty?

Please read this first. Don't uninstall or alter the item. Follow the steps below so we can assess it and support you quickly.

Leaking or unsafe? Safety first
Turn off the water at the isolation valve, or the power at the switch or fuse, and stop using the product. You can still leave it installed. Then call us on 01491 832321.

How to report a suspected fault

1	Leave it exactly as it is Keep the product installed and don't remove, repair or modify it. We may need to see it as it is, and changes can affect the manufacturer's warranty.
2	Take clear photos, and a short video if you can Show the whole product, a close-up of the problem, and any labels or model numbers. A video is ideal for leaks, noises or intermittent faults.
3	Complete this form Describe the issue clearly and upload your photos and video. The more detail you give, the faster we can help.
4	Wait for our guidance Our team will review everything and be in touch with the next steps.

Report a suspected fault →

This form is only for suspected defects or manufacturing faults.
Damaged or missing on delivery, the wrong item, or changed your mind? Please continue with this form. Returns Request Form →

This doesn't affect your statutory rights.

- Name
  
  First NameLast Name
- Submitter
- Phone Number
- Email
  example@example.com
- Address
  
  Street Address
  
  Street Address Line 2
  
  TownCounty
  
  Postal Code
- Branch Originally Purchased From
- Original Sales Person
- Salesperson Email
  example@example.com
- Original Order Reference
  5 digit number
- Date Item Received
  
  DayMonthYear
  2 digit day, 2 digit month, 4 digit yearDate
- Date Issue Raised
  
  DayMonthYear
  2 digit day, 2 digit month, 4 digit yearDate
- Item Code
- Item Description
- Reason For Return
- Wrong Item Reason
- Condition Of Product
- Condition Of Packaging
- Preferred Method Of Return
- Photos of Item(s) Attached?
- Upload Photos
  
  Please send clear photos from different angles so our team are able to accurately review your request.
  Cancelof
- Upload Proof of Purchase
  
  Cancelof
- Detailed reason for return
  the box will expand as you type
Should be Empty: