Return Policy:
Unused parts can be returned within 45 days, for full or partial credit, less shipping, depending on the condition we receive them in. *The customer is responsible for shipping in both directions*
All returns must be authorized. To initiate a return, please fill out this form Return Request Form (for warranty claims you must fill out the warranty claims form. (return form)
We will review your request and contact you with further instructions on how to proceed. If you return an item without authorization, you will not be refunded.
Customers are expected to inspect their package and product after delivery. Damage claims or claims for missing parts are accepted for 10 days after delivery. If Easy Spa Parts agrees to replace a missing or damaged in shipping item after this inspection period has lapsed, customer will be responsible for shipping both ways.
Non-Returnable Products: Returns cannot be accepted if the product has been installed, or has had installation attempted, except in cases of warranty. Please make sure you have purchased the correct part before installation. Do not install an upper control with silicone before testing them. *Do not cut cords or cables.
1. Any special-order items are non-returnable
2. Except for warranty, installed products cannot be returned (circuit boards, topsides, or anything that has been altered or used). Please make sure you have the correct part before installation.
3. *Control Systems and circuit boards are not plug-and-play. They will require correct component voltage set-up and spa configuration. Please see the “Technical and Installation” on product pages. Please also reference the wiring schematics on the back side of the spa pack cover and circuit boards.
4. The appearance of a part often changes as manufacturers make changes and updates over the years. This is no way affects functionality, and we cannot accept those returns due to the change in part appearance.
5. Items that are not in their original received condition cannot be returned (for example, missing parts or components, residue, scratches, dirt.
Filters can only be returned is in their original packaging.
6. Mechanical and electrical parts such as fuses, transformers, sensors, flow switches, etc. cannot be returned.
Credit will be issued, less shipping, upon return and inspection of the items in question. (return form)
If the item has no signs of any usage, we can issue a full or partial refund, less shipping, of your order depending on the condition of the product.
The customer is responsible for shipping charges back to Easy Spa Parts.
Upon return of the item, in good condition, your credit card will be refunded within 5 business days.
Restocking Fee: A restocking fee of 15% may apply to all standard returns unless the return is for a defective product covered under warranty. Restocking will be waived on standard returns if you place an order to replace the product you are returning.
Shipping Charges are not refundable.