Terms & Conditions

At PetPromart, we understand that sometimes circumstances change and you may need to cancel an order. To accommodate this, we accept cancellation of an order within 24 hours of placing it in which we will provide a full refund. If you do change your mind about an order, please contact us as soon as possible and we will be more than happy to assist you. However, we kindly ask that you reach out to us within the 24 hour window, as we will not be able to cancel orders beyond this time period. Thank you for your understanding and cooperation in this matter.

Our Returns Policy outlines the specific steps and guidelines for returning products and receiving refunds. To access this policy, simply click on the provided link or find it in the footer of our website. We strive to make the return process as clear and convenient as possible for our customers. Please refer to our Returns Policy for more information on how we handle refunds for returns. Thank you for choosing our company and we hope to continue serving you in the future.

Links to Third Party Sites/Third Party Services

https://petpromart.company.site, https://www.pettagspro.com, https://www.petpromart.com, and https://www.etsy.com/shop/petpromart may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of PetProMart and PetProMart is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. PetProMart is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by PetProMart of the site or any association with its operators.

Certain services made available via https://petpromart.company.site, https://www.pettagspro.com, https://www.petpromart.com, and https://www.etsy.com/shop/petpromart are delivered by third party sites and organizations. By using any product, service or functionality originating from the https://petpromart.company.site domain, you hereby acknowledge and consent that PetProMart may share such information and data with any third party with whom PetProMart has a contractual relationship to provide the requested product, service or functionality on behalf of https://petpromart.company.site, https://www.pettagspro.com, https://www.petpromart.com, and https://www.etsy.com/shop/petpromart users and customers.

You are granted a non-exclusive, non-transferable, revocable license to access and use https://petpromart.company.site, https://www.pettagspro.com, https://www.petpromart.com, and https://www.etsy.com/shop/petpromart strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to PetProMart that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party's use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site.

All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of PetProMart or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. PetProMart content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of PetProMart and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of PetProMart or our licensors except as expressly authorized by these Terms.

You will be able to connect your PetProMart account to third party accounts. By connecting your PetProMart account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

You agree to indemnify, defend and hold harmless PetProMart, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. PetProMart reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with PetProMart in asserting any available defenses.

In the event the parties are not able to resolve any dispute between them arising out of or concerning these Terms and Conditions, or any provisions hereof, whether in contract, tort, or otherwise at law or in equity for damages or any other relief, then such dispute shall be resolved only by final and binding arbitration pursuant to the Federal Arbitration Act, conducted by a single neutral arbitrator and administered by the American Arbitration Association, or a similar arbitration service selected by the parties, in a location mutually agreed upon by the parties. The arbitrator's award shall be final, and judgment may be entered upon it in any court having jurisdiction. In the event that any legal or equitable action, proceeding or arbitration arises out of or concerns these Terms and Conditions, the prevailing party shall be entitled to recover its costs and reasonable attorney's fees. The parties agree to arbitrate all disputes and claims in regards to these Terms and Conditions or any disputes arising as a result of these Terms and Conditions, whether directly or indirectly, including Tort claims that are a result of these Terms and Conditions. The parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision. The entire dispute, including the scope and enforceability of this arbitration provision shall be determined by the Arbitrator. This arbitration provision shall survive the termination of these Terms and Conditions.

PetProMart reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and PetProMart as a result of this agreement or use of the Site. PetProMart's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of PetProMart's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by PetProMart with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and PetProMart with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and PetProMart with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

By using our site, you agree to this policy. If you do not agree to this policy, we kindly ask that you refrain from using our website. In the event that you do not agree, you can request a withdrawal from your account as applicable without incurring any fees or simply stop using the website. Please note that any use of the site after changes have been made to this policy will be considered an agreement to these changes. We value your understanding and cooperation in adhering to our policies. Thank you for choosing our website.

PetProMart reserves the right, in its sole discretion, to change the Terms under which https://petpromart.company.site, https://www.pettagspro.com, https://www.petpromart.com, and https://www.etsy.com/shop/petpromart is offered. The most current version of the Terms will supersede all previous versions. PetProMart encourages you to periodically review the Terms to stay informed of our updates.