Snarky Putzing - Customer Service Form

1
Full Name* This field is required.
First Name
Last Name
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Email* This field is required.This email is how we'll reach you about your request. Make sure it’s right unless you enjoy playing “where’s my email?” with us.
3
Where was your order placed?* This field is required.
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Please Select
Website
Etsy
Pinterest
Amazon
Other
4
Order ID* This field is required.
Can be located on order confirmation
5
How can we help?* This field is required.
Please Select
Please Select
I need to change my order's shipping address
I need to cancel my order
I ordered the wrong item
I ordered the wrong size
I want to switch designs
I received an item different than I expected
I received a faulty item
I received an item that appears to have a printing issue
I received the wrong item
I received a duplicate item
I never received my order
Something in my order is missing
I need to submit an EU warranty claim
Other
6
Address Change Request* This field is required.Please provide the new shipping address to update the order
Street Address
Street Address Line 2
City
State
Zip Code
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Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
7
I understand that this is simply a request and that submitting my request does not guarantee that my address will be updated. I also understand that if my order has already shipped or has tracking information, my address cannot be changed.* This field is required.
8
Reason for Order Cancelation* This field is required.
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I understand that this is simply a request and that submitting my request does not guarantee that my order will be cancelled. I understand that if my order is already in production or has been completed, the order will not be cancelled.* This field is required.
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I confirm that I have double checked my order details and that the correct item was ordered* This field is required.
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Please upload a photo of the incorrect item(s) that you received* This field is required.We do appreciate your cooperation. It’s crucial for us to figure out what went wrong so we can fix it and make sure it doesn’t happen again. And just so you know - if it’s our mistake, you won’t pay a dime for it. NOTE: If this is about a fit/size issue, please double-check your order details first (we don’t want any mix-ups). Also, send us a pic(s) of what you got next to your actual device. For phone cases, make sure the camera side of your phone is in the shot(s). We really need that detail.
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I have double checked my order details and confirmed that the correct address was submitted with my order* This field is required.
My address was correct
I provided the wrong address
13
Does the tracking status indicate that the item(s) have been delivered?* This field is required.
Yes
No
14
Has 10 business days passed since the last tracking status update?* This field is required.
Yes
No
15
Have you contacted the delivery carrier to see if they have any additional information regarding the whereabouts of your package?* This field is required.We totally get how frustrating delivery issues can be, but let’s be real - the delivery carrier is your best bet for tracking down your package ASAP. As much as we’d love to swoop in and save the day, they’re the ones holding the info.
Yes
No
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We get it - delivery issues are the worst.

As much as we’d love to wave a magic wand and fix everything, your best shot at finding your package is by contacting the delivery carrier directly. Use the tracking info we provided and ask them for confirmation on the delivery and where exactly they dropped your package off.

In the meantime, we’ll go ahead and note your inquiry and submit a missing mail report for you. To do that, we’ll need your phone number on the next slide.
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To submit the missing mail report, we need you to provide your phone number.* This field is required.Please provide a good phone number that the delivery carrier can reach you directly regarding your missing package.
Country Code
Area Code
Phone Number
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We will submit a missing mail report on your behalf. To submit the report, we need you to provide your phone number.* This field is required.Please provide a good phone number that the delivery carrier can reach you directly regarding your missing package.
Country Code
Area Code
Phone Number
19
Non-Receipt Affidavit* This field is required.I, the undersigned, hereby declare under penalty of perjury that I have not received the referenced order from Snarky Putzing. I confirm that: I have checked with household members, neighbors, leasing offices, or any other possible delivery locations. I have not located the package. I have contacted the deliver carrier with the tracking information that was provided by Snarky Putzing to see if they have any information regarding the whereabouts of the package. I will notify Snarky Putzing immediately if the item is found or delivered at a later time. I understand that submitting false claims may be considered mail fraud and is subject to investigation. This affidavit is submitted to assist Snarky Putzing in resolving the issue with the delivery carrier and determining next steps for this order.
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Incorrect Address Affidavit* This field is required.I, the undersigned, acknowledge that the shipping address I provided at the time of purchase was incorrect. As a result, the package associated with the above order was either delivered to the incorrect address or was undeliverable. I confirm that: I take full responsibility for the incorrect address submitted during checkout. I understand that Snarky Putzing shipped the item based on the information I provided. I understand that Snarky Putzing is not obligated to replace or refund the item, though they may choose to do so at their discretion as a courtesy. I will double-check my shipping details in future orders to avoid similar issues. This affidavit is submitted to confirm the cause of non-delivery and assist Snarky Putzing in determining next steps.
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We're sorry to hear that.

Please submit a Return/Exchange Request here.

Thank you!
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We're sorry for the inconvenience!

Thank you for letting us know. We will send an email after you submit this request with information on next steps.

Please select "Next" to continue submitting this ticket.
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Thank you for letting us know. We will send an email after you submit this request with a pre-paid return label to send the duplicated item(s) back to us.

Please select "Next" to continue submitting this ticket.
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We truly appreciate your patience!

Give the delivery carrier a little more time to work their magic. If 10 business days go by with no tracking update, feel free to submit a ticket and we’ll chase it down for you.

Thanks for sticking with us!
25
Thank you for letting us know. We will send an email after you submit this request with information on next steps.

Please select "Next" to continue submitting this ticket.
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Don't worry! Your item(s) have not been forgotten.

We work with a few pro printing partners to get those Snarky Putzing designs onto your products, which means sometimes your order might ship in separate packages.

We’ll provide you with all the tracking numbers, so check if more than one has been added to your order. If not, it’s possible that some items are still in production. We’ll add more tracking info as soon as it’s available.

Thanks for your patience - we know waiting isn’t fun, but we promise it’s worth it.
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Please submit an EU Warranty Claim here.

Thank you!
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What can we help with?* This field is required.
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Any other additional information you'd like to add?
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