European Union 2-Year Legal Warranty
We stand by the quality and durability of our products. In accordance with European Union consumer protection law, all products sold to consumers in the EU come with a 2-Year Legal Warranty from the date of delivery. If your product turns out to be faulty or does not match the online description as advertised, you can submit an EU Warranty Claim form and we'll make it right.
At a Glance
- 2-Year Legal Guarantee: Applies automatically to all consumer purchases made in the EU.
- Covers Faulty Goods: You have the right to a free replacement or refund if your product is defective or does not match the description or function promised.
- No Product Registration Required: Your rights apply automatically — no action needed to activate them.
- Proof of Purchase Required: Please retain your order confirmation or receipt to claim your warranty.
- Consumer Rights First: This legal warranty operates independently of any additional commercial warranties we may offer.
- Separate Claims Per Item: Submit a separate form for each item, even if they are from the same order.
What's Covered?
Under EU law, you are entitled to remedies if a product:
- Has manufacturing defects or material faults.
- Does not function as advertised or expected.
- Fails under normal, intended use within 2 years of delivery.
What's not covered?
This warranty does not cover:
- Damage due to misuse, improper handling, or intentional harm.
- Normal wear and tear, cosmetic damage, or aging (e.g., discoloration).
- Issues caused by alterations or third-party modifications.
- Damage resulting from failure to follow product care instructions.
- Damage due to accessory removal, such as removing a phone grip.
- Stolen, lost, or misplaced items
Filing an EU Warranty Claim
To file a claim under the 2-Year Legal Warranty, please:
- Complete the EU Warranty Form.
- Provide proof of purchase and a description of the defect (photos or video may be requested).
- Claims are typically reviewed within 7 business days.
If the product is found to be faulty, we will offer, at no cost to you:
- A replacement, or
- A refund if replacement is not feasible.
Note: Under EU law, you may be entitled to a refund if the fault appears within the first 12 months unless we can prove the item was not faulty at the time of delivery.
Shipping & Returns
In case of approved claims:
- Return shipping (if needed) is free for consumers in the EU.
- We may request the original item be sent back for inspection or recycling.
Terms of Service
By submitting a warranty claim, you acknowledge:
- We reserve the right to deny claims that are ineligible based on these terms.
- Replacements will be of the exact model, design, and device compatibility as the original purchase.
- Replacements are processed within the same production timeline as new orders, typically fulfilled in 1-3 business days but potentially up to 7.
Limitation of Liability
To the maximum extent permitted by law, Snarky Putzing shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
Your Legal Rights
This warranty does not limit or affect any rights you may have under applicable national consumer laws in the EU. In case of conflict between this warranty and your legal rights, your legal rights will prevail.
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The above policies reflect the displayed Return & Exchange Policies displayed on the Snarky Putzing website, located here.