CH SaaS Cust Feedback

CareHome SaaS Customer Discovery
Help Shape the Future of the CareHome Caregiver Platform

We’re building a caregiver admin platform that tracks real-time medication adherence through data sourced directly from our Graciela medication dispensers, designed to mitigate med error and improve care coordination.

This dashboard will work alongside our Care Circle mobile app and Graciela devices to provide the most accurate, real-time medication adherence data on the market.

Your feedback will help us understand what works, what doesn’t, and what features would make this tool genuinely useful and impactful in your day-to-day.

The survey takes about 5–7 minutes, and your input will directly shape how we build and prioritize the platform. Thank you for being part of this.
Main features include:

🧑‍🦳 Customizable client profiles
⚠️ Short alert list
💊 Real time compliance data sent from devices
📈 Trends and warnings
📅 Medication scheduler
📃 List of prescriptions
🤝 Emergency & room contact information
⚙️ AI-driven analytics & recommendations
🩺 Sending trend reports to doctors, providers, etc.

To learn more about our Greciela devices, here's our device feedback form: https://form.jotform.com/242955951802160
Section 1: Context & Role
What's your name?
What is your role title?
If none, select "other"
What is your role, if "other"?
If none, put N/A
What kind of care service do you work in?
If "other", list your answer here:
How many patients/clients does your org currently serve?
Do you currently track med adherence for your clients/patients?
What software do you use?

Section 3: Our Solution
The following is a list of current (or planned) features of the Care Circle Compliance Hub. You can view the beta above or view a YouTube walkthrough video of it here.

Please rate each of the following according to how valuable each feature will be to you (1 being least, 5 being most).
Real-time med intake logs (synced with our "Graciela" dispensing devices)

Our Graciela med & water dispensers send real-time data to your dashboard, removing the need for manual input and intake oversight.
Alerts when a dose is missed
Custom time range of adherence summaries for each client's prescription
Ability to track multiple patients
Connecting reports to doctors/pharmacists/insurers, etc.
AI-driven health trends, potential warnings, and recommendations
Integration with EHR/EMRs
Staff assignment hub
Emergency contact info for clients
Upcoming scheduled doses notifications
Ability to remotely input medication intake schedules
To-do and alert task list
Is anything missing that that would be ESSENTIAL for usage?
Feel free to skip if not

Section 4: Your Feedback
Does this solution look like something you would use?
How can we improve it?
Does this dashboard look easy to use/learn?
Why not?
Do you have any concerns/red flags when considering using this?
Feel free to skip if not
How much would your team be willing to pay monthly for our Care Circle Compliance Hub?
If you work in senior care, what is your organization's budget for medication adherence tracking (or similar area).
If you don't know, please type "N/A"
Anything else you'd like to mention?

Section 5: Waitlist Inquiry
If you're interested in being put on our waitlist, please fill out the information below and we'll be in contact when we get closer to market!

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Email
example@example.com
Name of organization (if applicable)
Should be Empty:

CareHome SaaS Customer Discovery

Section 1: Context & Role

Section 2: Current Pain Points

Section 3: Our Solution

Section 4: Your Feedback

Section 5: Waitlist Inquiry