Grievances Application Form

This form is for current Ikon students who wish to lodge a formal grievance of Ikon’s Grievance and Appeals Framework.

Process Overview:

Stage 1 – Informal Resolution
Attempt to resolve the matter directly with the person(s) involved or with support from the Student Experience Team.

Stage 2 – Formal Grievance (this form)
Submit this form to initiate a formal grievance investigation.

Stage 3 – Internal Appeal
If you are dissatisfied with the outcome, you may lodge an Application for Appeal within 10 business days of receiving your outcome notification.

Stage 4 – External Review
If the matter remains unresolved after completing Ikon’s internal process, you may seek an external review through the National Student Ombudsman.

Before you start:

• If your concern relates to assessment or grading, please use the Review of an Assessment Grade Form.
• For other academic decisions (e.g., admission, progression, course credit, academic misconduct), please use the Application for Appeal Form.
• This form is for non-academic grievances, such as:
  • Behaviour or treatment (e.g., bullying, harassment, discrimination)
  • Fees or payments
  • Support or services
  • Facilities or resources
  • Privacy or data handling

Please check the following:

• Have you attempted informal resolution (e.g., spoken with the relevant staff member or Student Experience Team)?
• Have you reviewed the Grievance and Appeals Policy and understand the process?
• Do you have supporting documents ready to upload?
• Can you clearly explain the outcome you are seeking?

If you need help, contact Student Experience Team for guidance.

Important information:

• This form is for current Ikon students who have commenced their studies.
• Incomplete submissions will not be processed.
• You will receive an automated email confirmation with your reference number upon submission, and we aim to provide an outcome within 20 business days as outlined in Section 19.1 of the Grievance and Appeals Policy.
• You must submit your grievance within 10 business days of the decision or event.
• You must remain enrolled and continue attending classes while the grievance is being investigated.
• Ikon may request additional documentation and will base decisions on the information provided.
• You may withdraw your grievance at any time by emailing experience@ikon.edu.au (include your reference number and reason for withdrawal).
• For full details, review:
  • Enrolment Policy
  • Grievance and Appeals Policy

What to Include in Your Submission:

• A clear description of the grievance (dates, location, people involved).
• Steps taken to resolve the matter informally (or why this was not possible).
• The outcome you are seeking.
• Supporting documentation.

Privacy:

Your information will be managed in line with Ikon’s Privacy Policy and the Australian Privacy Principles.

If You’re Not Satisfied:
After completing Ikon’s internal process, you may seek an independent review through:

• Overseas Students Ombudsman (international students), or
• National Student Ombudsman (international and domestic students)

Please provide your personal and enrolment information so we can identify your record and process your request.

You will need to enter:

• Full name (as enrolled)
• Student ID (e.g., IKO#####)
• Email address
• Contact number
• Campus and current course

Make sure these details are accurate, as all communication about your application will be sent to your email address.

Please provide clear and complete information to help us assess and resolve your grievance.

Before you begin:

• If your concern relates to assessment or grading, please use the Review of an Assessment Grade Form.
• For other academic decisions (e.g., admission, progression, course credit), please use the Application for Appeal Form.
• This form is for non-academic grievances (e.g., behaviour, fees, facilities, support).

You will be asked to:

• Select the type of grievance
  (Non-Academic – fees, behaviour, facilities, privacy; Other)
• Indicate the nature of your grievance
  (e.g., unfair treatment, harassment, breach of policy, service issue)
• Provide a detailed statement that includes:
  • What happened (dates, times, locations)
  • Who was involved (names and roles)
  • Any witnesses (contact details if known)
  • How this affected you (e.g., wellbeing, studies, finances)
  • Steps you have taken to resolve the matter informally (or why not possible)
  • What outcome you believe would be fair and reasonable
• Attach supporting documents (e.g., emails, screenshots, reports, medical certificates, policy references)

Important Notes:

• Focus on facts, but you may include how the situation impacted you.
• Incomplete submissions may delay processing.
• Your information will be handled in line with Ikon’s Privacy Policy.

Grievance Statement

Please describe your grievance in detail. Include:

• What happened (facts only)
• Date, time, and location
• People involved and any witnesses (include contact details if known)
• How this situation has affected you (e.g., wellbeing, studies, finances)

Upload any documents that support your grievance and help us understand the situation.

Examples include:

• Relevant correspondence (e.g., emails, letters, meeting notes)
• Screenshots or photos related to the incident
• Policy references or extracts
• Medical or professional certificates
• Support letters or witness statements

What happens next:

• You will receive an automated email confirmation with your reference number upon submission, and in accordance with Section 19.1 of the Grievance and Appeals Policy, we aim to resolve it within 20 business days.
• Your enrolment will remain active during the grievance process.
• Our Student Experience Team will contact you if we need additional information or documentation.
• You may withdraw your grievance at any time by emailing experience@ikon.edu.au (include your reference number and reason for withdrawal).
• For full details, review:
  • Enrolment Policy
  • Grievance and Appeals Policy

Privacy: 

Your information will be handled in accordance with Ikon’s Privacy Policy and the Australian Privacy Principles.

Declaration:
By checking the box and signing below, I confirm that:

• I have read and understood the Grievance & Appeals Policy.
• The information I have provided is true and accurate.
• I consent to Ikon contacting relevant parties to verify my claims and supporting documents.
• I understand that providing false or misleading information may result in disciplinary or legal action.