Laundry Refusal & Special Handling Policy:
We reserve the right to refuse, return, or charge an additional fee for laundry containing excessive bodily fluids (blood, urine, feces, vomit, etc.) or any other hazardous material.
Heavily Soiled Laundry: $5 additional fee per 20 lbs (includes heavy-duty wash and disinfectant).
Hazardous Laundry (Excessive Bodily Fluids): $20 additional fee. This includes items such as soiled adult diapers, heavily contaminated garments, or any items requiring special sanitization procedures.
Special & Delicate Items Policy
Items such as sneakers, embellished garments, delicates, and specialty fabrics require extra care and may be excluded from standard laundry processing. We do not guarantee against wear, fading, shrinkage, or damage that may occur due to pre-existing weaknesses or normal laundering procedures. Customers who wish to have these items processed must notify us at drop-off or in booking notes, and agree that Bubbles And Hope is not liable for repairs or replacement.
If your items require special handling, please contact customer service at info@bubblesandhope.com before placing an order. Items that violate this policy without prior notification may be returned unprocessed.