Meter Upgrade Consent Form v2 Customer Initiated

Meter Upgrade Consent
Full name*

First NameLast Name
Email address*
Phone number*
Date of Birth*

DayMonthYear
Date
Diamond Energy Account Number
Supply Address*
Flat / unit number, street name, suburb, postcode and state
Suburb*
Postcode*
State*

QLDNSWSAVIC
NMI (National Meter Identifier)*
Is there life support equipment at the property?*

YesNo
Meter Access
Are there any hazards or anything preventing access to the meter (e.g. locked gates, locked meter box, dogs etc.)?*

YesNo
Please describe access issues and how they can be rectified (e.g. gate can be left open, I can be present at property)*

Reason for your request to upgrade your meter to smart metering?*

Solar InstallationAccess to Interval Meter DataAccess to Time of Use tariffResolve meter access issues by having a remotely read meter installedMeter Fault / non-compliant meter has been identifiedAlteration works are occurring at my propertyChanging number of supply phases; single phase, three phase, unsure or other - please specify below:Other reason not listed - please specify below:
Please note: If solar install date is greater than 2 weeks away, we will seek to arrange the Meter Upgrade following the solar installation, to ensure the site is appropriately wired.

If the property currently has a basic meter without an existing solar register, your solar system will need to remain off until after the meter upgrade has completed. If the solar system is turned on before solar-compatible metering is installed, this may interfere with our ability to obtain an accurate final read from the basic meter.
Solar Installation Date*

DayMonthYear
Date
Please note: this form is for standard Meter Upgrade requests only. If a smart meter installation is required in conjunction with other metering or supply works onsite, we may require additional information about those works. If you need Diamond Energy to arrange additional metering/supply alteration works with your local Distributor (poles and wires company), please submit this form.
Please provide details:
Paperwork and reference number requirements
Electrical Works Request (EWR; QLD only)
REX number (SA only)
Photovoltaic Small Embedded Generator number (PV SEG - solar installations only)
For VIC, please provide the Electrical Works Request (EWR) and Certificate of Electrical Safety (CES) with this application form:
Attach Paperwork

Browse Files

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Important Information

The smart meter installation is to be progressed between 11 and 15 business days after we receive your consent (unless otherwise advised). Our metering provider will contact you via phone to arrange a specific date. A power outage of 30 minutes to 3 hours will be required for the installation.

Please be advised; specific to your distribution network, some electricity tariffs (eg. single rate, time of use, or time of use flexi) are no longer available after a meter upgrade. Changes to tariff availability are implemented by your local distributor and may result in a change of rates structure on bills after the new meter has been installed. If you would like more information on how a meter upgrade may affect your property's tariff, please contact us on 1300 838 009 during business hours.
Acknowledgment you have read the below Important Information
Your authorisation to proceed
Important Tariff Information

Your underlying network tariff may change when the meter is upgraded, however your Diamond Energy retail tariff structure won’t change unless you explicitly request this. If you would like to request a change to your retail tariff structure, please contact our team.
Do you have a preferred date for the meter installation to occur? *

Yes, I will select a date for 15 business days or more from now.No, the metering provider can schedule my meter upgrade for the earliest available date or contact me to discuss availability.
Preferred installation date*

MonthDayYear
We'll provide this date to our nominated metering provider. If an appointment on this date is not possible, you will be contacted to find an alternative date.
Our nominated metering provider may contact you via phone to confirm a specific date for your meter installation.

Please anticipate a call from an unknown number.
Any additional comments?
Please enter the text as shown in the box below*
By submitting this form you are providing your consent to your meter being exchanged and the associated power outage.
Should be Empty:

Meter Upgrade Consent

Meter Access

Acknowledgment you have read the below Important Information