We aim to provide truly exceptional care to all our valued patients.
To help us help you, we kindly ask all new patients to take note of our Clinic's terms and conditions:
I understand that all appointments are secured by payment in advance of the appointment, which can be taken over the telephone or via a secure payment link sent by email. If payment is not made, a £50 surcharge will be added to my account after three unsuccessful attempts to contact me regarding the outstanding payment. Additionally, a £50 surcharge will be applied each month until the invoice is settled. A full list of our fees is available in the registration pack and on our website.
I understand the cancellation policy, i.e. appointments cancelled with less than 24 hours’ notice and appointments missed without notice will be charged the full appointment fee.
I understand and acknowledge that vaccine appointments are non-refundable once booked. However, appointment times may be changed, subject to availability, as vaccines are ordered individually for each patient on a named-patient basis from our suppliers.
I understand that refunds are available under specific conditions and must be requested within 3 months, except in exceptional circumstances. Refunds will be processed to the original payment account or credited for future appointments. Exceptions apply for medical or personal emergencies with proof required. The full refund policy is available upon request. Membership fees are non-refundable.
I understand that I am responsible for the settlement of all charges made by The Private GP Clinic in connection with my investigations and treatment. I will be given a receipt for all amounts paid and I can use these to reclaim from my insurance company if appropriate.
I understand that all patient data is held in accordance with the Data Protection Act 1998. If I require access to my files I must make a request in writing. I understand that this may incur a charge.
I have read the above terms and conditions and accept them.