Help Desk Ticket

If this is an urgent matter, please call: (855) 677-4255 x9

.....Please complete this form to submit your ....... Support Request.

(you can expect a response within

2-business days from submission)
Topic*

POS TicketUSF Credit Request (See below for correct form)Reporting, Data Central/Restaurant Magic, Banking, ACH, etc.Pickle PointsGift CardPAR Pay & PAR Payment ServicesDigital MenusVinyl "Hours" RequestAdvertising RequestManager AccessPickle's Store Inquiry (Print and Apparel)Remodel RequestMulti-Unit Owner - Email address change (@mrpicklessandwichshop.com)3rd party Delivery addition or Waiver RequestText Message alerts for new PostsFranchisee Portal accessPricing UpdateActivate/Deactivate Items ItemsOther
Today's Date

DayMonthYear
Date
Requestor's Name:*

First NameLast Name
Requestor's Email*
name@mrpicklescity.com
Requestor's phone #*
Shop #*
If applicable, list any additional Shop # (s) where this change would apply?
Brink / POS Issue

Promo/CouponPrice Change(s)Activating/Deactivating Item(s)Brink Case #
Brink Case #
In-shop / Online / 3rd Party*

In-shop changes onlyOnline changes only3rd PartyALL
Equipment that is not working

Cash DrawerPrinterFingerprint ReaderEMVSecondary POS
Franchisee Portal Access

Can't LoginCan't access a certain area of the portalOther
Accounting help needed with:

Reporting / Tip / Scheduling Workbooks3rd Party ReconciliationACH / Banking ChangesData Central/Restaurant Magic
Who will be receiving the text alert (must be an Owner):

First NameLast Name
Email of the person receiving alerts:
example@example.com
Cellphone # of the person to receive alerts:

Area CodePhone Number
Cellphone carrier:
(Sprint, Verizon, AT&T, etc.)
16-digit Gift Card #:
2 or 3 digit security code:
Pickle Point Issue:

Duplicate AccountInformation ChangeAddition of Points or Reward to an existing Account
Disabled Account Steps (please check the steps that you have completed):

Duplicate Accounts have been disabledPhone number(s) on Disabled account deletedNeither
How many points would you like added to the Pickle Points Account:
How many Rewards (Chip & Drink combo, Free Half Sandwich, Free Whole Sandwich) would you like added to the Pickle Points Account:
Customer's Name:*
Customer's Email:*
example@example.com
Customer's Phone:

Area CodePhone Number
If known, the Shop the Gift Card was purchased at:
To add a Tip to a previously closed order go to: Adding a Tip to a previously closed order
For the most recent Hours of Operation and Holiday Hours SOP - please go to: The Franchisee Portal or click here: SOP Hours of Operation & Holidays
To make changes to your 2022 pricing: Revisions to 2022 pricing. These changes may take up to two weeks to complete.
Are you requesting a waiver to standard operating hours:

YesNo
Do you want to update your standard everyday hours:

YesNo
Do you want to update your Holidays:*

YesNo
Effective Date of new Hours:*

MonthDayYear
Date
Hours of Operation:
Please enter your hours Monday through Sunday
Observed Holidays or one-time reduced hours:
If you are reducing a specific holiday to 11am to 5pm (hours different from your normal open hours) you only need to notate in the box above.
Size of vinyl to be added or replaced:
What part of the vinyl would you like to add or replace:
(is it a line, a single number, or the entire vinyl piece?)
Upload a photo of the current vinyl hours.

Browse Files

Cancelof
Order #:
Question about your Order?
Is this a Paint Color Only request:

YesNo
Does the remodel require a general contractor:

YesNo
When would you want to start your remodel:
Please describe what you would like to do and add any additional information that will be helpful to us:
We will reach out to discuss your remodel and provide you with approved specs that depend on your shop details.
Click to be taken to the Manager Access form
Click to be taken to the Advertising Request form
Click to be taken to the USF Credit Request form
If you are requesting an exemption or requesting to participate in a 3rd party marketing promotion: You must receive approval from MPFS before any exemption from the 3rd party delivery can be made or any addition to 3rd party delivery can be added.

Specify which 3rd party company or marketing promotion relating to 3rd party this addition or exemption is for and add details as to why you are requesting this.

Click to be taken to the 3rd Party Addition / Exemption form
I understand that by changing my email address to @mrpicklessandwichshop.com that this becomes my primary email address and all notifications, requests, alerts, etc. will be changed to this email address. I also understand that it may take up to 5-business days for MPI to complete the transition to the new email address and that you will be responsible for notifying all vendors.

I agree
All required information on this form must be completed in order for MPFS to consider your request.

Your request may take up to 5-business days to process.
Please enter any additional details of your request here:
Upload Photo or Screenshot (not required)
Enter the message as it's shown*
Should be Empty: