Customer Happiness & Operations VA

Customer Happiness & Operations VA
Cleanzen is a tech-driven cleaning service based in Boston, MA. We are growing quickly and bringing on a Virtual Assistant to help sustain company growth.

We are looking for someone that has great sales skills, customer service skills, live availability (have to reply with-in 5 minutes), is a fast learner, and can commit to working with a company long-term.

The first month will be a trial. We will test your abilities, and once the trial period is up, you will grow with the company. We are seeking a Virtual Assistant to help 40 hours per week 8AM-5PM EST US Time Monday to Friday. Please put Yes, I understand in Let us know about your experience with the task above

Requirements:
- English Speaking VA and comfortable on phone
- Sales-driven, uses empathy and listens when talking to customers to understand their needs
- Hubstaff to track working hours
- Reliable Internet, Reliable PC, Noise Cancelling Headset
Initial Responsibilities:
- Sales: Use empathy, listen and understand what customer wants are. Handling sales and customer inquiries. Take all inbound calls, transfer to me only when necessary

- Customer Service: Responding to customer inquiries and issues promptly and professionally. Use the H.E.A.R.D method when dealing with customers.

Future Responsibilities:

- Operations: Managing cleaning teams, being an intermediary between our teams and customers, managing our schedules.

- Hiring: Help with onboarding, and vetting potential cleaning teams.

You will work closely with the team, have opportunities to learn new things, grow your skills, and be compensated well for your performance.

APPLY HERE: https://form.jotform.com/82806939563167
Full Name*

First NameMiddle NameLast Name
Email Address*
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Do you have experience with the following tasks?*

Customer ServiceSalesManaging Teams or People
Let us know about your experience with the task above*
How many hours are you available per week? We are looking for full time and long term*
How much are you looking to make per hour?*
The first two weeks will be a trial are you okay with this?*

Yes Paid TrialI'm Okay with Unpaid Trial
Do you have other commitments? (Student, full or part time job, stay at home parent, etc)*
Can you handle quick turn around? Respond to customer inquiries within 10 minutes for live chat*

YesNo
What is your experience as a virtual assistant or in customer service? **
How long were you at your previous job for? Why did you leave?*
Upload your internet speed results *

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https://10fastfingers.com/typing-test/english Cancelof
Do you have noise cancelling headset?*

YesNo
Do you have a distraction-free work area?*

Yes, a quiet roomYes, a home officeNoOther

How comfortable are you on the phone?*

	1	2	3	4	5

1 is Worst, 5 is Best

Rate your experience in the following areas*

	No Experience	Some Experience	Very Experienced
Sales
Customer Service
Managing People

What is the Sq Ft of this home? *
204 Beacon St APT 4R Boston, MA 02116
Customer Service Scenario 1
We need to reschedule a customer's morning cleaning appointment at 8am to be in the afternoon instead at 1pm. This is the second time we've asked them to reschedule.
What would you say to the customer?*
Customer Service Scenario 2
A customer sent us the following email:

"Hi,

The cleaning team showed up over an hour early without notice and woke up my sleeping 6 month old. After they left, I checked out my home and it looks like they barely mopped the floors and there is still dust on all my shelves. I paid for a deep cleaning from a 'premium company' and expected much better. Now I have to go back and mop the floors myself. Completely unacceptable service.

-Maria"
How do you respond to the customer?*
Please go to http://vocaroo.com/ and read your answer to the previous question. Once you're done, click 'Click here to save' and paste the URL below. It should look something like this: http://vocaroo.com/i/s0hD0i2DDbzr *
Customer Service Scenario 3
One of our cleaning team contacted our office and needs your help. Our client named “Amy” booked a move in and out cleaning and wants it completed before 12:00PM. When we first committed to the cleaning you thought that the 12:00pm deadline would be possible, but now it’s 11:00AM and you now realize we still need 2 more hours to complete the project.
What actions would you take and how would you respond to this customer?*
Please go to http://vocaroo.com/ and read your answer to the previous question. Once you're done, click 'Click here to save' and paste the URL below. It should look something like this: http://vocaroo.com/i/s0hD0i2DDbzr*
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Thank you for applying! Please click the 'SUBMIT' button below to complete your application. If you are selected for an interview you will be notified within 14 days.
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Customer Happiness & Operations VA

Customer Service Scenario 1

Customer Service Scenario 2

Customer Service Scenario 3

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