• Due to overwhelming service and new bike sales demand, we are unable to service bikes not purchased at The New Wheel at this time. We are working on increasing capacity and look forward to welcoming you and your bike in September. We apologize for any inconvenience this may cause.

    If you would like recommendations for alternative service, please email us at info@newwheel.net.

    Sincerely, 

    The New Wheel Service Team

  • Service Delays: Due to staffing shortages and high demand we are scheduling appointments 4-5 weeks out at this time. We apologize for the long lead times. 

    Home Pick Up Currently Unavailable: Due to staffing shortages, we are unable to offer home pick up service at this time.

  • Home Pick Up Service +$29

  • New Bike Tune

    We start with a 35-point inspection. Once complete, our professional mechanics will review with you and confirm a budget and ETA.

    Recommended once within your first 6 months of ebike ownership at between 300 and 500 miles. 

    Price

    Free within the first 6 months of ownership.

  • Service 

    We start with a 35-point inspection. Once complete, our professional mechanics will review with you and confirm a budget.

    Time

    Service work typically takes 5-7 days but can often be much quicker. If you need your bike back sooner, choose "Expedited Service".

    Price

    Inspections are free. Our rate is $135 per hour, 10% discount applied for bikes purchased at The New Wheel. A $5 supply fee is added for all service over $25.

  • Expedited Service 

    We start with a 35-point inspection. Once complete, our professional mechanics will review with you and confirm a budget.

    Time

    Our aim is to have your bike back to you by end of day barring unforseen issues. More time may be required if parts must be ordered but your order will have highest priority.

    Price

    Inspections are free. $49 expedited charge is added for service over 30 minutes ($75). Our rate is $135 per hour, 10% discount applied for bikes purchased at The New Wheel. A $5 supply fee is added for all service over $25.

  • Accessory Install

    Billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25. 

  • Flat Tire Repair

    Select this option for flat tire repair.

    Price

    Flat fixes range from $20 to $65 plus parts.

    Additional service billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.

  • Pick Up & Delivery Service

    We can pickup your bicycle at your home or office in select zip codes. 

    Enter your zip code below to confirm we pick up in your area. Then choose a 3-hour pick up appointment window. On the day of your pick up, our driver will be in touch to confirm ETA.

    Time

    Service turnaround is typically 5-7 days and costs $29 each way for transportation, or $58 round trip.

     

  • Confirmed! We Have Pick Up Available In Your Area

    Click "Book Service" to schedule your service and accept the $29 pick up fee.

    If you would prefer to drop off your bike, select a different option above and continue.

  • Sorry, You Are Outside of Our Pick Up Area

    Currently, our pickup service is only available in San Francisco, South & Central Marin and Parts of the East Bay.

    Select a different option above to continue.

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  • Non New Wheel Service Options (Page 3)

  • Please Note: We are not equipped to service scooter style electric bikes (i.e. bench seat with no seatpost). 

    Burning Man Bikes: We are unable to service Burning Man bikes that were not purchased from The New Wheel.

  • Service

    We start with a 35-point inspection. Once complete, our professional mechanics will review with you and confirm a budget.

    Time

    Service work typically takes 5-7 days but can often be much quicker.

    Price

    Inspections are free. Our rate is $135 per hour, 10% discount applied for bikes purchased at The New Wheel. A $5 supply fee is added for all service over $25.

  • Online Bike Assembly and Tune

    Expert assembly and tune of your bike that was purchased online. 

    Our workshop is equipped to work on the mechanics of all electric bicycles using standard bicycle components, and can work on the electronic systems of Bosch, Shimano, Stromer and Specialized.

    Time

    Service work typically takes 5-7 days to complete but can often be quicker.

    Price

    Our bike assembly and tune service is $295. A $5 supply fee applies.

  • Ebike Troubleshooting

    Our trained and certified service technicians are able to diagnose, troubleshoot and repair problems on electric systems from Bosch, Shimano, Stromer and Specialized.

    Price

    Troubleshooting is $135 which includes one hour of troubleshooting time. Additional time required is billed based on time + materials at an hourly rate of $135. 

  • Flat Tire Repair

    Select this option for flat tire repair.

    Price

    Flat fixes range from $20 to $65 plus parts.

    Additional service billed at time + materials based on a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.

  • Please Note: We are not equipped to service scooter style electric bikes (i.e. bench seat with no seatpost). 

  • Service Unavailable

    While we can work on the mechanical systems of most bikes, we only have training and spare parts for electronic systems from Bosch, Specialized and Stromer.  

    Here are our recommendations for service on this system:

    • Reach out to your original retailer for service

    • Reach out to the manufacturer to identify local service options

    If you are unable to get help from your retailer or the manufacturer...

    • Reach out to us at service@newwheel.net and we can try to find another solution. 

     

  • We May Be Able To Service This System

    • Ebike troubleshooting is $135/hr (1 hour minimum) to ascertain what is going on.

    • Once we figure out what's causing the issue, there may be additional cost to complete the repair if a repair is possible.

    • If your bike is under warranty we can submit for warranty reimbursement on your behalf if we are a dealer of your brand. Please bring your original sales receipt. Please note: There is a $65 warranty processing fee for each warranty submission. 

     

  •  Select a Service Option for more information.

  • Click "Next" To Continue

     

  • Other Service + Flat Repair

    Use this option for a flat repair with possible additional service to avoid having to schedule a follow up service visit.

    Other service is billed based on time + materials at a labor rate of $135 per hour. A $5 supply fee is added for all service over $25.  

  • No Appointment Necessary For Flat Repairs!

    Simply bring your bike into one of our stores and we'll work to get it turned around as soon as possible.

    • San Francisco Store Address & Hours

    • Larkspur Landing Store Address & Hours

    • Oakland Store Address & Hours 

    I Need Help Getting My Bike To A Store

    If you need a pick up and you live in San Francisco, Marin County or the East Bay, we may be able to arrange to pick up your bike in the next 7 weekdays (M-F).  Please send an email to info@newwheel.net and allow for a 24 hr turnaround on hearing back from our support staff.

  • Emergency Roadside Pick Up

    If you have a Service Plan, you may use your emergency roadside pick up benefit - your bike can be picked up and delivered to us. Your plan includes up to two pickups per year with delivery up to 30 miles. To initiate a roadside pick up call 415-524-7362 and follow the prompts.

  • Where would you like to bring your bicycle?

    Choose one of our locations:

    • Our San Francisco Service Center is off of Bayshore Blvd near the Bernal shop. See hours & directions.
    • Our Larkspur Landing store is in Marin County. See hours & directions.
    • Our Oakland store is in the East Bay. See hours & directions.

  • San Francisco Drop Off: All service is now being done at our Service Center, a 5-minute ride from the Bernal shop. You can drop-off at the Bernal shop if needed, but service turnaround time will be extended. If you would like to drop-off in Bernal, please book your appointment for the Service Center and then send us a note at info@newwheel.net.

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