Aftermarket Support Request Form

Aftermarket Support Request Form
Customer Service Request Number *
Customer Service Request Date*
Select Brand*
Aftermarket Support Request Type*
Machine Manual or Schematic Request please click here!
Technical Service Case File Request please click here!
Remote / Receiver Monitor Repair Request please click here!
Morbark / Rayco Training Request please click here!
Assigned To: Morbark Parts & Customer Service*
Assigned To: Morbark Parts & Customer Service *
Assigned To: Morbark Parts & Customer Service *
Assigned To: Morbark Parts & Customer Service *
Assigned To: Morbark Parts Sales Team *
Assigned To: Rayco Parts & Customer Service *
Assigned To: Boxer Parts & Customer Service *
Assigned To: Denis Cimaf Parts & Customer Service *
Assigned To: Timber Wolf Parts & Customer Service *
Assigned To: Morbark Warranty Support*
Assigned To: Rayco Warranty Support*
Assigned To: Boxer Warranty Support*
Assigned To: Denis Cimaf Warranty Support*
Assigned To: Timberwolf Warranty Support*
Assigned To: Morbark Login & Account Support*
Assigned To: Rayco Login & Account Support*
Assigned To: Boxer Login & Account Support*
Assigned To: Denis Cimaf Login & Account Support*
Assigned To: Timberwolf Login & Account Support*
Assigned To: Morbark Submitted Common RMA Support*
Assigned To: Morbark Approved Common RMA Support*
Assigned To: Morbark Other Common RMA Support*
Assigned To: Morbark Repair RMA Support*
Assigned To: Morbark Annual RMA Support*
Assigned To: Rayco RMA Support*
Assigned To: Boxer RMA Support*
Assigned To: Denis Cimaf RMA Support*
Assigned To: Timberwolf RMA Support*
Primary Business Name:*
Primary Contact Name:*

First NameLast Name
Primary Contact Email:*
example@example.com
Primary Contact Phone Number*

Area CodePhone Number
Click if you are submitting for a secondary contact information:

Secondary Contact Information
Secondary Business Name:*
Secondary Contact Name:*

First NameLast Name
Secondary Main Contact Email:*
example@example.com
Secondary Contact Phone Number*

Area CodePhone Number
Parts & Customer Service Request Form Origination*

Dealer Emailed Partsupport@morbarkDealer Emailed CSR work emailDealer Emailed CSR personnel emailDealer Called CSR Hotline Option 3 Option 3Phone Call Transferred from Parts SalesDealer Called CSR Tech Service Option 3 Option 2.Dealer Called Directly to CSR Work Desk Phone Number.Dealer Called Directly to CSR Work Cell Phone Number.Dealer Called Directly to CSR Personnel Cell Phone Number.Chat Bot email to Partsupport@morbark.comPowerChord / Inquire Lead CustomerOther
Part Number Request
Part number request part list*
Please add information.
Part Number Request Additional Information
Attach Pictures or Files:

Browse Files
Part Number Request Supporting Files or Pictures Cancelof
Part Number Lead Time Request
Part number lead time request part list*
Please add information.
Part Number Lead Time Request Additional Information
Attach Pictures or Files:

Browse Files
Part Number Lead Time Supporting Files or Pictures Cancelof
Part Number Pricing Request
Part number pricing request part list*
Please add information.
Part Number Pricing Request Additional Information
Attach Pictures or Files:

Browse Files
Part Number Pricing Request Supporting Files or Pictures Cancelof
Part Number Update Request
Part number update request part list*
Please add information.
Part Number Update Request Additional Information
Attach Pictures or Files:

Browse Files
Part Number Update Request Supporting Files or Pictures Cancelof
Part Number Other Type Request
Part number other type request part list*
Please add information.
Part Number Other Type Request Additional Information
Attach Pictures or Files:

Browse Files
Part Number Other Type Request Supporting Files or Pictures Cancelof
Parts Order Machine Down Request
Morbark Parts Order Machine Down Make*

Morbark Tree CareMorbark Industrial
Morbark Industrial Machine Model Number MIMND:*
Morbark Tree Care Machine Model Number MTMN:*
Morbark Other Machine Model Number MOMN:*
Morbark Machine Serial Number MMSN:*
Rayco Machine Model Number RMN:*
Rayco Machine Other Model Number ROMN:*
Rayco Machine Serial Number RSN:*
Boxer Machine Model Number BMD:*
Boxer Machine Other Model Number BOMN:*
Boxer Machine Serial Number RSN:*
Denis Cimaf Model Number DCM:*
Denis Cimaf Serial Number DCS:*
Timberwolf Model Number TWM:*
Timberwolf Serial Number TWM:*
Parts order machine down*
Please add information.
Parts Order Machine Down Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Machine Down Support Files or Pictures Cancelof
Parts Order Expedite Shipping Request
Please Select Parts Order Expedite Shipping Machine Make

Morbark Tree CareMorbark Industrial
Morbark Industrial Machine Model Number EX:
Morbark Tree Care Machine Model Number EX:
Other Machine Model Number EX:
Machine Serial Number EX:
Machine Model Number:
Machine Serial Number:
Parts order expedite shipping request.*
Please add information.
Parts Order Expedite Shipping Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Expedite Shipping Request Support Files or Pictures Cancelof
Parts Order Cancelation Request
Parts order cancelation request.*
Please add information.
Parts Order Cancelation Request Additional Information
Attach Pictures or Files:

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Parts Order Cancelation Support Request Files or Pictures Cancelof
Parts Order Past Due Request
Parts order past due request.*
Please add information.
Parts Order Past Due Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Past Due Request Support Files or Pictures Cancelof
Parts Order Ship-to / Address Change Request
Parts order ship-to / address change request.*
Original Ship-to Contact Name*

First NameLast Name
Original Ship-to Contact Phone Number*

Area CodePhone Number
Original Ship-to Contact E-mail Address*
example@example.com
Original Ship-to Contact Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Will The New Ship-to Address Require a Lift Truck

YesNo
New Ship-to Contact Name*

First NameLast Name
New Ship-to Contact Phone Number*

Area CodePhone Number
New Ship-to Contact E-mail Address*
example@example.com
New Ship-to Contact Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Please add information.
Parts Order Ship-to / Address Change Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Ship-to / Address Change Request Supporting File or Pictures Cancelof
Parts Order Estimated Time of Arrival Request
Parts order estimated time of arrival request part list. If you are inquiring about the entire order please leave the part number portion blank*
Please add information.
Parts Order Estimated Time of Arrival Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Estimated Time of Arrival Request Supporting File or Pictures Cancelof
Parts Order Shipment Shortage Request
Parts order shipment shortage request part list.*
Parts Order Shipment Shortage Request Shipping Label Picture
Please add information.
Parts Order Shipment Shortage Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Shipment Shortage Request Supporting File or Pictures Cancelof
Parts Order Damaged Shipment Request
Parts order damaged shipment request part list.*
Parts Order Damaged Shipment Request Tracking Number:*
Additional Tracking Number 2:
Additional Tracking Number 3:
Additional Tracking Number 4:
Parts Order Damage Shipment Packing Material Used*

Bubble WrapStyrofoamPaperOther
Parts Order Damaged Shipment Request Shipping Damaged Merchandise Inside The Box As It Arrived To You Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Shipping Damaged Merchandise Outside The Box As It Arrived To You Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Shipping Label Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request (BMC) Box Manufacturer Certificate Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Top of Box Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Bottom of Box Picture

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Side of Box Picture 1

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Parts Order Damaged Shipment Request Side of Box Picture 2

Browse Files
Parts Order Damaged Shipment Request Supporting Pictures Cancelof
Please add information.
Parts Order Damaged Shipment Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Damaged Shipment Request Supporting File or Pictures Cancelof
Parts Order Lost Shipment Request

Please add information.
Parts Order Lost Shipment Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Lost Shipment Request Supporting File or Pictures Cancelof
Parts Order Customer Pick Up Request
Parts order customer pick-up request.*
Did you update the Ship to Address: Morbark, LLC, 8507 S. Winn Road, Winn, MI 48896 ?*

YesNo
If the person picking up the parts is different than the primary contact above please check the box?

Alternate Pick Up Contact
Alternat Parts Order Customer Pick-up Request Contact Name*

First NameLast Name
Alternate Parts Order Customer Pick-up Request Contact Phone Number*

Area CodePhone Number
Alternate Parts Order Customer Pick-up Request Contact E-mail Address*
example@example.com
Please add information.
Parts Order Customer Pick Up Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Customer Pick Up Request Supporting File or Pictures Cancelof
Parts Order Invoice Request
Parts order invoice request. Note: if you do not have a number just put in N/A*
Please add information.
Parts Order Invoice Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Invoice Request Supporting File or Pictures Cancelof
Parts Order Invoice Freight Charge Request

Please add information.
Parts Order Invoice Freight Charge Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Invoice Freight Charge Request Supporting File or Pictures Cancelof
Parts Order Other Type Request
Parts order other type request part list.*
Please add information.
Parts Order Other Type Request Additional Information
Attach Pictures or Files:

Browse Files
Parts Order Other Type Request Supporting File or Pictures Cancelof
Warranty Claim Support Request
Please add information.
Warranty Claim Support Request Additional Information
Attach Pictures or Files:

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Warranty Claim Support Request Supporting File or Pictures Cancelof
RMA Return Support Request Type*
RMA Repair Return Assembly Group*
RMA Common Status*
RMA Common Return Support Request
RMA Repair Return Support Request
RMA Annual Return Support Request
Login & Account Support Request
Other General Support Requests
RMA Number:
RMA Number
Order Number / PO Number / Invoice Number:
Order Number / PO Number / Invoice Number:
Machine Serial number:*
Order Number / PO Number / Invoice Number:
Reason for the return and if you talked to Morbark person please include their name for reference.*
Order Number / PO Number / Invoice Number:
Please add information.
Additional Information
Attach Pictures or Files:

Browse Files
Request Supporting File or Pictures Cancelof
Should be Empty:


Sales Order Number
Dealer Purchase Order
Invoice Number
Tracking Number

Aftermarket Support Request Form

Part Number Request

Part Number Lead Time Request

Part Number Pricing Request

Part Number Update Request

Part Number Other Type Request

Parts Order Machine Down Request

Parts Order Expedite Shipping Request

Parts Order Cancelation Request

Parts Order Past Due Request

Parts Order Ship-to / Address Change Request

Parts Order Estimated Time of Arrival Request

Parts Order Shipment Shortage Request

Parts Order Damaged Shipment Request

Parts Order Lost Shipment Request

Parts Order Customer Pick Up Request

Parts Order Invoice Request

Parts Order Invoice Freight Charge Request

Parts Order Other Type Request

Warranty Claim Support Request

RMA Common Return Support Request

RMA Repair Return Support Request

RMA Annual Return Support Request

Login & Account Support Request

Other General Support Requests