Hi {name}
If you have a returns request or need to report a product issue or a suspected manufacturing fault please fill out the relevent form from the list below.
By filling out this these forms we are better able to assist and investigate finding resolutions for you quicker.
Returns Request Assessment Form -
A returns request is used when you want to return a product that may not meet your needs, was delivered incorrectly, or is no longer required (subject to our returns policy). Once submitted, our team will review your request as soon as possible but please allow 2–5 business days. We’ll keep you informed throughout the process, and a representative will contact you promptly to guide you through the next steps.
Defective Product Reporting Process - This form is for reporting suspected manufacturing faults or product defects. Use this if you believe a product has an issue affecting its functionality or quality. Our team will review your submission within 2–5 business days, investigate the issue thoroughly, and contact you with updates and a resolution plan.